A Problem Statement Of Quality Services Information Technology Essay

A Problem Statement Of Quality Services Information Technology Essay CHAPTER 1 1.1 INTRODUCTION Library is the important place for the people especially the students since it helps the students in their learning process. As it seems important for the students, library should be able to provide a conducive environment in order to help the students to do their revision for example. In other words, student satisfaction is an important measure of quality while providing the services in libraries. However, students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. So, the assessment of quality while giving the services provides an important feedback for libraries to assess and improve its services to its users (Yrd.Doc.Dr. Zeynep Filiz -2007). Good service delivery to students is one of the primary goals of service organizations like libraries and is the ability of any service provider to provide promised products or services. Libraries are essentially learning organizations stimulating ac ademic and research activities by providing access to world-class information resources. Traditionally, the success of any library is measured in terms of the size of its collection, staff, and budget. But in the present day competitive world, the libraries need to go beyond the traditional modes of assessments and apply marketing techniques for understanding customer requirements. Students focus in services delivery is essential for satisfying the students. The success depends on students’ perceptions or judgment on the quality of products/services provided by the service personnel in libraries and quality is the measure of how well the products/ services delivered meet students expectations (Manjunatha K and Shivalingaiah D-2004). 1.2 PROBLEM STATEMENT Quality services in library are very important aspect in order to satisfy the students through having continuous improvement and the students perception is an important aspect to reveal how satisfied the students towards the library contribution in helping them in learning process. Library must provide a good quality of services, sufficient of collection/information, good activities and staff attitude at the same time solving the challenging faced by them. This can ensure that library can play their role as an academic centre that contributes to a conducive learning environment. If the challenges faced not being solved, it will make students satisfaction become lower and it is hard for the students to find what they want in the library. Therefore, library must find out what kind of solution that needs to be done in order to face the challenges since every year new students come with different needs and expectations. Then, library should do the continuous improvement every time so that they could give focus on quality services which makes the service runs smoothly. For that reason, this research is made to know the quality of services provided by UMS library and any continuous improvement can be done if needed. The issues that arise is in terms of the ability of UMS as a learning places to contribute a conducive learning environment in helping the students to access information sources and University to produce a knowledgeable and successful graduate This is accordance with the mission of UMS library â€Å"Providing comprehensive resources and services to support the university requirements in teaching, learning, research, innovation and publication†. So that, this research can measure whether student satisfaction on UMS library services provided fulfill the students need through examine the ability of UMS library in terms of quality services, collection/information, library activities and staff’s attitude.

Evaluate the causes, consequences and lessons from the Cuban missile Essay

Evaluate the causes, consequences and lessons from the Cuban missile crisis - Essay Example In response, the Kennedy administration found it necessary to reveal to Khrushchev that he had not made any space missiles. Khrushchev had always known the U.S. had more missiles but now he knew that the Americans knew. Khrushchev knew that Soviet missiles were sufficiently powerful to be launched against Europe but U.S. missiles were able to find all of the Soviet Union. (Article Think Quest, 2011) Moreover, Khrushchev felt boxed in the enemies. For example, he cited the U.S. missiles in Turkey, only 150 km away from the Soviet Union, Cuba was only 90 km from the coast of Florida, but the gap of 60 km was "no anti-missile" Khrushchev said. Above all, however, Khrushchev feared the first strike in on whether the Soviet Union lost the arms race so badly, he worried, call the first strike with nuclear weapons the United States because of Khrushchev began looking for a way to counter the United States, for example. (Article Think Quest, 2011) One of the main reasons was the fear of inva sion of Cuba, the United States since he came to power in 1959, Cuban Premier Fidel Castro was aware of certain United States is trying to move him. First there was the failed Bay of Pigs invasion by CIA-backed Cuban exiles in 1961. One was a U.S. military exercise in 1962. The armed forces in a mockery of an attack on a fictitious Caribbean island to overthrow the dictator, whose name was Castro Ortsac back. In addition, the United States was drawing up a plan to invade Cuba (Operation Mongoose). Mock attack and the attack plan was drawn up to keep Castro nervous. Finally, the CIA was running covert operations throughout Cuba trying to damage the Castro government. So, Castro was convinced the United States was seriously invade Cuba. (Article Think Quest, 2011) In April 1962, designed the Soviet Premier Nikita Khrushchev to the idea of placing intermediate-range missiles in Cuba. Deployment in Cuba would double the Soviet strategic arsenal and provide a real deterrent to a possible U.S. attack against the Soviet Union or Cuba. Khrushchev promoted the KGB station chief in Cuba Alexander Alekseev to Ambassador to negotiate for Castro's approval of the plan. Castro did not openly reject the idea at first, but instead he gave it serious. To believe it is better to risk a great crisis than wait helplessly for an invasion, Castro accepted Khrushchev's offer. In mid-July 1962 the USSR began its construction of offensive weapons in Cuba. The crisis could have and should have been avoided. If we had done an earlier, stronger and more clearly explain our position regarding Soviet nuclear weapons on the Western Hemisphere, or if the Soviet government was more thoroughly assessed the evidence existed at that point, it is likely that the missiles would never have been sent to Cuba. Importance of accurate assessment of mutual interests between the two superpowers, are clear and consistent. Reliable intelligence and allows the effective selection, the response was just the right time. It 'been mostly political mistakes, and professionals who have made a lot of intelligence is available in the past. But it was also a timely recognition of the need not fly to the bottom of the dangers that produced the decisive photographs. The need and extent of control from above, including the audit work of the Soviet missile withdrawal should not be underestimated. When the importance of accurate data crucial policy decision is high enough, otherwise