A Problem Statement Of Quality Services Information Technology Essay

A Problem Statement Of Quality Services Information Technology Essay CHAPTER 1 1.1 INTRODUCTION Library is the important place for the people especially the students since it helps the students in their learning process. As it seems important for the students, library should be able to provide a conducive environment in order to help the students to do their revision for example. In other words, student satisfaction is an important measure of quality while providing the services in libraries. However, students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. So, the assessment of quality while giving the services provides an important feedback for libraries to assess and improve its services to its users (Yrd.Doc.Dr. Zeynep Filiz -2007). Good service delivery to students is one of the primary goals of service organizations like libraries and is the ability of any service provider to provide promised products or services. Libraries are essentially learning organizations stimulating ac ademic and research activities by providing access to world-class information resources. Traditionally, the success of any library is measured in terms of the size of its collection, staff, and budget. But in the present day competitive world, the libraries need to go beyond the traditional modes of assessments and apply marketing techniques for understanding customer requirements. Students focus in services delivery is essential for satisfying the students. The success depends on students’ perceptions or judgment on the quality of products/services provided by the service personnel in libraries and quality is the measure of how well the products/ services delivered meet students expectations (Manjunatha K and Shivalingaiah D-2004). 1.2 PROBLEM STATEMENT Quality services in library are very important aspect in order to satisfy the students through having continuous improvement and the students perception is an important aspect to reveal how satisfied the students towards the library contribution in helping them in learning process. Library must provide a good quality of services, sufficient of collection/information, good activities and staff attitude at the same time solving the challenging faced by them. This can ensure that library can play their role as an academic centre that contributes to a conducive learning environment. If the challenges faced not being solved, it will make students satisfaction become lower and it is hard for the students to find what they want in the library. Therefore, library must find out what kind of solution that needs to be done in order to face the challenges since every year new students come with different needs and expectations. Then, library should do the continuous improvement every time so that they could give focus on quality services which makes the service runs smoothly. For that reason, this research is made to know the quality of services provided by UMS library and any continuous improvement can be done if needed. The issues that arise is in terms of the ability of UMS as a learning places to contribute a conducive learning environment in helping the students to access information sources and University to produce a knowledgeable and successful graduate This is accordance with the mission of UMS library â€Å"Providing comprehensive resources and services to support the university requirements in teaching, learning, research, innovation and publication†. So that, this research can measure whether student satisfaction on UMS library services provided fulfill the students need through examine the ability of UMS library in terms of quality services, collection/information, library activities and staff’s attitude.